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The Classification criteria

Accumulation of Points and Determination of the Level of the Hotel:

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Description
Hotel star
Excerpt of the catalog of criteria

Simple furniture and fittings are offered in particularly clean and faultless condition. Very price conscious clientele who above all seek overnight accommodation service.

The hotel fulfills 42 criteria determined as mandatory for this level, and has accumulated at least 92 points according to the criteria.

h1tb

One Star Tourist

  • 100% of the rooms with shower/WC or bath tub/WC
  • Daily room cleaning
  • 100% of the rooms with colour-TV together with remote control
  • Table and chair
  • Soap or body wash
  • Reception service
  • Facsimile at the reception
  • Publicly available telephone for guests
  • Extended breakfast
  • Beverage offer in the hotel
  • Deposit possibility

The hotel fulfilled all of the criteria determined as mandatory for one star and accumulated in excess of 170 points according to the criteria

h1stb


One Star Plus (Superior Tourist)

The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotelstar.

The bathroom facilities are usually at the same level as for two stars hotels but built from cheaper materials.

The cost for regular inspection by independent associations is waived as well.

Functional fittings with comfort, price conscious clientele who alongside pure overnight accommodation also seek a limited offer (TV, drinks etc.)

The hotel fulfills 51 criteria determined as mandatory for this level, and has accumulated at least 170 points according to the criteria.

h2tb


Two Stars (Standard)

In addition to the single star (*) hotels:

  • Breakfast buffet
  • Reading light next to the bed
  • Bath essence or shower gel
  • Bath towels
  • Linen shelves
  • Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit)
  • Credit Cards
The hotel fulfilled all of the criteria determined as mandatory for two stars and has accumulated in excess of 250 points according to the criteria

h2stb

Two Stars Plus (Superior Standard)

The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotelstar.

The Standard-Superior does usually offer the same service level as three-star hotels but the interiors of the hotel are smaller and cheaper so that the three stars were not to be awarded by the inspection body.

A two-star superior does not require mystery guesting.

Hotel, guest house, small hotel, bed and breakfast hotel with upmarket and uniform fittings (bath/shower, meals, drinks etc.), upmarket service provision (reception, drinks, snacks etc.)

The hotel fulfills 81 criteria determined as mandatory for this level, and has accumulated at least 250 points according to the criteria.

h3tb

Three Stars (Comfort)

In addition to the standard star (**) hotels:

  • Reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff (e.g. Hebrew/English)
  • Beverage offer in the room
  • Telephone in the room
  • Internet access in the room or in the public area
  • Hair-dryer, cleansing tissue
  • Dressing mirror, place to put the luggage/suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system

The hotel fulfilled all of the criteria determined as mandatory for three stars and accumulated in excess of 380 points according to the criteria

h3stb

Three Stars (Superior Comfort)

The Superior flag is provided when the additional service and accommodation provisions are not sufficient for the next Hotelstar.

The accommodation facilities for a superior hotel need to be on a modern level and fully renovated which is checked regularly.

First class fittings that means spacious areas with top quality fittings. Above all in Holiday Hotels (e.g. health & fitness sports gastronomy, seminar facilities) as well as a high service level.

The hotel fulfills 102 criteria determined as mandatory for this level, and has accumulated at least 380 points according to the criteria. 90

h4tb

Four Stars (First Class)

In addition to the comfort star (***) hotels:

  • Reception opened 18 hours, accessible by phone 24 hours from inside and outside
  • Lobby with seats and beverage service
  • Breakfast buffet or breakfast menu card via room service
  • Minibar or 24 hours beverages via room service
  • Upholstered chair/couch with side table
  • Bath robe and slippers on demand
  • Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom
  • Internet access and internet terminal
  • “À la carte”-restaurant

Based on top-quality and contemporary uniform 4* hardware in the whole hotel area – Superior stands for a significant „extra“ facility and service, quality checked by a mystery guest inspection in terms of the classification provision.

The hotel fulfills all of the criteria determined as mandatory for four stars and has accumulated in excess of 570 points according to the criteria.

h4stb

Four Stars Plus (First Class Superior)

The Superior flag is provided when the first class hotel has a proven high quality not only in the rooms.

The superior hotels provide for additional facilities in the hotel like a sauna or a workout room.

The quality is checked regularly by mystery guesting of an external inspection service.

Exclusive luxurious fittings with integrated design; architecture, fittings, ambiance, service provision for clientele of the international luxury hotel industry. International luxury hotel industry without compromise.

The hotel fulfills 120 criteria determined as mandatory for this level, and has accumulated at least 570 according to the criteria.

h5tb

Five Stars (Luxury)

In addition to the first class (****) hotels:

  • Reception opened 24 hours, multilingual staff
  • Doorman-service or valet parking
  • Concierge, page boy
  • Spacious reception hall with several seats and beverage service
  • Personalized greeting for each guest with fresh flowers or a present in the room
  • Minibar and food and beverage offer via room service during 24 hours
  • Personal care products in flacons
  • Internet-PC in the room
  • Safe in the room
  • Ironing service (return within 1 hour), shoe polish service
  • Turndown service in the evening
  • Mystery guesting

The hotel fulfilled all of the criteria determined as mandatory for one star and accumulated in excess of 650 points according to the criteria.

h5stb

Five Stars Plus (Superior Luxury)

The Luxury star hotels need to attain high expectations of an international guest service.

The Superior Luxury star is only awarded with a system of intensive guest care.

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